ChamSpy collects data from the device and displays it in the Control Panel which you can access from any browser. To start using ChamSpy, you need to check the compatibility of the device you'd like to monitor, choose the subscription plan and proceed with the purchase. After that you receive an email with the login and password to your personal Control Panel. Log in to your Panel to find the installation instructions. To install the ChamSpy app you'll need to have a full authorized physical access to the target device. Launch the target mobile phone's browser, type in the link for downloading the ChamSpy app and continue with the installation. By installing ChamSpy, you confirm your intention to use this software legally, if you install ChamSpy on your own device, the device of your underage child or the owner of the device agrees to be monitored.
The ChamSpy software is created for parents to help them supervise the online activity of their children. It is absolutely legal to use ChamSpy if: * You own the device monitored and the person who uses it is fully aware of it * You monitor the device of your minor child Keep in mind that you are solely responsible for the use and misuse of the ChamSpy app. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances under which you want to use ChamSpy. In case of having any unresolved issues or questions regarding the legal use of ChamSpy parental control app, please contact your legal counsel. ChamSpy cannot provide legal advice.
As soon as the payment is confirmed (you receive a confirmation email from the billing company) you need to check your inbox for the welcome email from ChamSpy. Make sure you check both Inbox and Spam folders. The welcome email contains the link to your personal web Control Panel (data storage) and Login credentials. Simply follow the link and login to your Control Panel where you will find an Installation Wizard. It will walk you through the installation process and help to set up a new device.
No, the product won' t be delivered. ChamSpy is an online service and information from the monitored phone will be displayed in the Control Panel in your client account.
One subscription plan allows you to monitor only one device. If you want to monitor 2 mobile phones at a time, you need to purchase two subscriptions.
Yes. As many times as you wish.
You can set up ChamSpy remotely only on the iOS running device. You will only need to get iCloud credentials of the target device and enable iCloud backup on the iOS device you intend to monitor. To install ChamSpy on any Android device, a physical access is required.
You can' t install ChamSpy without physical access to the Android device. In case 2-factor authentication is enabled on the target iPhone or iPad, you will also need to have direct access to the device to set up the ChamSpy app.
No. And no other service can, so beware of cheaters.
Yes. ChamSpy monitoring software works regardless of the cellular carrier network or the location of the target device and is compatible with all service providers (carriers). However, ChamSpy requires Internet connection to transfer data to your personal account (Control Panel - your account that will be created after purchase). So make sure the target device is connected to Wi-Fi network or has a mobile data turned on.
Yes. You will receive a notification, when app will be removed from the target device.
Place the order and log in to your Control Panel with login credentials provided in welcome letter. Follow the instructions in your Panel to download and install the app. If you want to use Premium ChamSpy features, you will need to root your device. Rooting is not complicated and support team can help you with that.
No installation is required for iOS. You need to provide iCloud account credentials of the target device you intend to monitor. Once you enter the iCloud credentials in your Control Panel, ChamSpy will link the target iOS device with your personal ChamSpy account and start retrieving data directly from the cloud. Physical access to the iPhone may be required in case 2-step authentication is enabled.
Once ChamSpy is set up on the monitored device and is connected to our server, the information will be automatically displayed in your personal Control Panel that can be accessed from any browser.
Using ChamSpy No-Jailbreak solution, you receive information within 48 hour since the latest back up has been done. Usually it takes that much time because backups can reach up to few gigabytes and it depends on Wi-Fi connection quality. If you have ChamSpy on an Android, you can expect to receive updates based on the Update Interval you have selected. The Update Interval specifies how often ChamSpy is connected to our server and transfers information directly to your Control Panel. When manually adjusting Update Interval in your Panel, please note that short update intervals (less than 10 min) may consume battery life considerably. Sometimes it can take up to 48 hours to receive all updates especially if the phone constantly uses 3G/4G connection which is not very stable and always depends on signal strength.
If you suspect that ChamSpy is illegally installed on your device, you can uninstall it using the following instructions:
iOS devices: To remove the ChamSpy app from the iOS device of your child, contact our Customer Support and they will unlink target iOS device from your ChamSpy account. Then you should change the iCloud password and enable two-factor authentication. Android devices: Go to Phone Settings > Security > Device Administrators > Update Service > Deactivate > Get back to Settings > Apps > Update Service > Uninstall
We offer 24/7 technical assistance of ChamSpy technical assistance for all subscription users:
Free service for subscription users: e-mail support by emailing to email@example.com, or live chat assistance on our website.
If you are not fully satisfied with your purchase of ChamSpy software, you may be eligible for a full refund within 14 days after purchase if the reason of your refund request doesn't contradict ChamSpy Refund Policy conditions. At the same time, refunds can be avoided if you request professional help from our Support Team.
Account freeze – is an option that allows you to freeze your account for an unlimited period of time and reactivate it later. It is absolutely free of charge and takes about 1 minute.It works this way: You contact us – tell us the reason for the freeze – we suspend your account/ particular subscription till you contact us back. PLEASE NOTE that you will not be able to log in to your account/use this subscription during the freeze period..
Appropriate reasons for the account freeze are the following:
1 no access to the device at this time to install / reinstall chamspy;
2 chamspy is not yet compatible with the target phone's version ( but will be soon);
3 there is no need in chamspy for now, but you plan to use it later.
The payment should be applied to your original subscription and it can be processed by our Support Team. Feel free to contact us 24/7 at our live chat or send us an email at firstname.lastname@example.org
Following our processing rules the order can be split into 2 orders (F.E. 68.99 USD (main product) and 1 USD (Service fee)). Both orders are charged at the same time.
In order to renew your subscription, please go to Billing or Dashboard and click on “Renew” button to proceed.
In order to initiate the upgrade please go to your Control Panel > Billing > click on “Upgrade” button (you will see the list of Premium package features under that button)> click on “Proceed”.
No, there is no need to reinstall ChamSpy or get access to the target device once again as long as the device is linked to your subscription and has ‘Active” status. As soon as you upgrade your tariff plan, new features will be added to your personal account automatically. You will also need to root the device for that.
Yes, you may extend your subscription at any convenient time. Please note that the target device linked to your subscription may lose connection after the expiration date. If this happens, most probably you will need to contact our Support Team for troubleshooting or even reinstall ChamSpy once the subscription is extended. If your subscription expires, logs collected from you target device will be kept on our server within 30 days.
Please check if all information was entered correctly and if there are enough funds on your card. Contact your bank to make sure that your card can be used for internet/international transactions. You are also welcome to contact our Support team here. They will be happy to help you renew/upgradeonline with a discount and provide you with all the necessary.